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Trello.
Don't skip just yet (:
- describe the issue and fixes on a card - have entire conversations there if you like
- cards can have custom fields - so you end up with a drop-down on the card for stuff like priority, classification
- search your board any time for text on cards or people associated with those cards (probably on custom fields too - I have never tried)
- the ability to place cards in lanes such as "incoming", "triaged", "work in progress", "fixed", "deployed" and associate board members with cards
- SVN integration is one I'm not sure about - we link pull requests, branches, etc from Github there, so I guess if your SVN server exposes a web interface, you could deep-link to commits and files
Trello is really simple to use and can be expanded upon with power-ups as you need them. The company I work at, for instance, wrote email integration so you can use Trello like a help-desk or customer queries queue: you mail the associated address, the power-up creates cards, and comments on cards are mailed back to the people involved (it's called SendBoard and has a free tier, if you want to give it a go)
------------------------------------------------
If you say that getting the money
is the most important thing
You will spend your life
completely wasting your time
You will be doing things
you don't like doing
In order to go on living
That is, to go on doing things
you don't like doing
Which is stupid.
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Since leaving IT and now have zero budget for real stuff, I just use Excel. It works, but probably only because we are a "team" of 2
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So what do you do nowadays?
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I retired for a couple of years, then applied to a local firm as a VBA "Developer" (quotes mine). The intention was to take it easy but still have an income to pay for my love of travel.
Once they found out I used to work in IT and was quite handy with SQL, I ended up with more and more "technical" stuff. Now I'm in a small, multi-skilled business-side team that advises on Process Improvement, RPA Automation, Insights & MI as well best use of Office tools, Power suite and general geekiness  I did manage to get SSMS installed - probably because it's free - but long gone are the days of being able to knock something up in C#. Can't even use any of the scripting languages as I'm not on the white list 
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Redmine is a solution to all the features you ask for.
It is open source can be run out of a Docker container, onsite, for a 'free' option.
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Git commits?
We use asana for tasks, and we add subtasks and comments along the way. New issues get added to the product backlog section and tags get added for priority. As a task is picked up, the person doing the work assigns the task to him/herself, and others may be added as collaborators or assigned to subtasks within the main task. It's simple and searchable.
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I use Excel, It works for me. simple to use, reliable.....
Just create the columns you want, mine starts with the date. the rest is easy.
ed
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I use a product I developed for a client some years ago. Admittedly, it needs some updating, but it covers the basic things you want to do. You can look at the product and download a demo at Lucid Help Desk[^]
There is a client-server version available, which is not listed in the purchase page.
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We wrote our own app to do that. You get just what you want that way. But, I think that there are open source help desk apps available.
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Our IT uses Roundup[^] to track it's own internal issues. Small footprint, easy to use, easy to maintain. We don't use any integration, but it is possible[^]
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How about a big honkin' Excel spreadsheet sitting in a shared network folder on Fred's laptop?
[whistles and wanders quietly away]
Software Zen: delete this;
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Hello,
I can recommend redmine.
https://www.redmine.org
I have used it for years as a free install on a local linux box. Stores its data within PostgreSQL, MySQL or MariaDB. Links/integrates to various source control programs. I have it linked to svn and git. So you can see the check ins against the tickets. And review the changes without ever leaving redmine.
There are hosts for it too, though i've never used them so can't suggest one.
Hope that helps.
Cheerio
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(So my time machine works then. Excellent.)
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You should already know that! 
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Not clickbait. Patient Zero.
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Shouldn't that be "Patient minus one hundred and forty-nine million, nine hundred and ninety-nine thousand, nine hundred and ninety eight"?
"I have no idea what I did, but I'm taking full credit for it." - ThisOldTony
"Common sense is so rare these days, it should be classified as a super power" - Random T-shirt
AntiTwitter: @DalekDave is now a follower!
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OriginalGriff wrote: 150 million years later, and they spot a fatal disease. I'm impressed!
Dinosaur NHS at its finest, no doubt!
Keep Calm and Carry On
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They always show volcanoes. It was the smog.
"Before entering on an understanding, I have meditated for a long time, and have foreseen what might happen. It is not genius which reveals to me suddenly, secretly, what I have to say or to do in a circumstance unexpected by other people; it is reflection, it is meditation." - Napoleon I
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This critter was dug up in the states - so no NHS. Maybe COBRA, depending on when it planned to retire? Too young for Medicare.
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craig robbins MN wrote: This critter was dug up in the states - so no NHS
But it lived long before the US declared its independence. 
Freedom is the freedom to say that two plus two make four. If that is granted, all else follows.
-- 6079 Smith W.
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Is that the first diagnosed case of bird flu?
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