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Well you will need to gather much more information. It is impossible for anyone here to guess what is happening.
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Have you checked that the service has permission to write to the log file?
Check the permissions for the directory, go to log folder - Properties and the Security tab.
Services are usually run without write access to the Windows file system.
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1) Click the Start button in the lower left corner of your screen, type “troubleshoot” and click Troubleshooting in the result.
2) Click Fix problems with Windows Update.
3) Follow the on-screen instructions to complete the troubleshooting process.
Regards,
Will
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Hi all, I have a domain xxx.com supplied by ionos.co.uk which I've pointed to a Linode VM I rent from Linode.com , I have email accounts under this domain which can no longer receive email ( presumably because they are being sent to my ip address on Linode.com and not the mail server on ionos.co.uk ) what can I do to configure the domain ( either on ionos.co.uk or on the Linode.com server ) to be able receive email - I hope this makes sense I'm not that au fait with this sort of thing
"We can't stop here - this is bat country" - Hunter S Thompson - RIP
modified 16-May-20 13:20pm.
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Looks like you need to talk to ionos. DNS routing is different for http/s etc (A, AAAA records) and mail (MX records). If you can find someone there that recognises those terms, they'll be able to sort you out. Worst case, if you do a DNS lookup ("whois") on ionos, it'll give you admin contacts.
Of course, looking up your own domain could give you some clues. (I'm not game to do a lookup on xxx.com!  )
HTH
Peter
Software rusts. Simon Stephenson, ca 1994. So does this signature. me, 2012
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Hi Pete so you think the problem lies with ionos ? the thing is I had to change so many things on both Linode.com and ionos.com I really don't know what is doing what.
Let me try and explain
I obtained my domain mywebsite.com by purchasing an email package from ionos.com
I can have up to 25 email addresses
My email worked
Later on I setup an account with Linode.com and purchased a VM which came with a public ip address.
I then added my purchased domain name to my VM ( purely for ease of access ) - you do that by setting your domain to use Linode nameservers ( this is where I glaze over )
My email stopped working ( I can send but not receive )
I hope this makes things clearer
Thanks again
"We can't stop here - this is bat country" - Hunter S Thompson - RIP
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Hi,
I looked up your DNS entry and it is missing the A record.
Best Wishes,
-David Delaune
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Hi there, thanks for your reply - where / how do I add the A record ?
"We can't stop here - this is bat country" - Hunter S Thompson - RIP
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Hi,
The A record is your default ipv4 address for the domain. You can test this stuff yourself instead of posting here. Open a DOS/CMD prompt in either Windows or Linux and type nslookup
To check your mail exchanger you do:
> set type=mx
> peteandlynnekane.com
Your mail records look fine. I am getting:
peteandlynnekane.com MX preference = 10, mail exchanger = mx01.ionos.co.uk
peteandlynnekane.com MX preference = 10, mail exchanger = mx00.ionos.co.uk
To check your name servers you do:
> set type=ns
> peteandlynnekane.com
This looks fine too. I am getting:
peteandlynnekane.com nameserver = ns1103.ui-dns.org
peteandlynnekane.com nameserver = ns1094.ui-dns.com
peteandlynnekane.com nameserver = ns1047.ui-dns.de
peteandlynnekane.com nameserver = ns1070.ui-dns.biz
Here is where the problem is:
> set type=A
> peteandlynnekane.com
Your default ipv4 address is blank.
> set type=AAAA
> peteandlynnekane.com
Your AAAA (ipv6 record) is blank too. But that's probably normal.
Your web host should provide an interface for modifying your DNS records. If not then you need to contact whoever is responsible for managing the DNS records.
> set type=soa
> peteandlynnekane.com
According to your DNS entry... ns1103.ui-dns.org is the authority.
ns1103.ui-dns.org
This looks like a good place to start:
Default DNS Settings for IONOS Domains[^]
Good Luck,
-David Delaune
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Hi,
DNS changes do not happen immediately. The changes need to propagate to other servers. It is entirely possible that your systems administrator has made changes that are not visible to other DNS servers yet.
peteandlynnekane.com
primary name server = ns1103.ui-dns.org
responsible mail addr = hostmaster.1und1.com
serial = 2017060103
refresh = 28800 (8 hours)
retry = 7200 (2 hours)
expire = 604800 (7 days)
default TTL = 600 (10 mins)
Your zone refresh is set to 8 hours. I've checked all of the major DNS providers and nobody has your A record except your ionos host.
Just give it some time. I checked their servers and they just added both your A and AAAA records.
> peteandlynnekane.com
Server: ns1103.ui-dns.org
Addresses: 2001:8d8:fe:53:0:d9a0:5367:100
217.160.83.103
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Ok thanks a lot David - how did you check all of the major DNS providers ( last question honest  )
"We can't stop here - this is bat country" - Hunter S Thompson - RIP
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Hi,
pkfox wrote: how did you check all of the major DNS providers ( last question honest )
When you type nslookup you can query any public server. Here is how you would query the google public DNS server for your MX record.
C:\Tools>nslookup
> server 8.8.8.8
Default Server: dns.google
Address: 8.8.8.8
> set type=mx
> peteandlynnekane.com
Server: dns.google
Address: 8.8.8.8
Non-authoritative answer:
peteandlynnekane.com MX preference = 10, mail exchanger = mx00.ionos.co.uk
peteandlynnekane.com MX preference = 10, mail exchanger = mx01.ionos.co.uk
Best Wishes,
-David Delaune
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pkfox wrote: I have a domain xxx.com supplied by ionos.co.uk
Given their (sweet sickly) advertising on TV I would expect "your personal assistant" to be able to resolve this in the twinkling of an eye.
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Ha ha - I've not seen them on TV - have you any idea what might be wrong here ?
Edit
I just found one of their ads { gagging uncontrollably } on youtube and I see what you mean - don't think I'd have used them had I known
"We can't stop here - this is bat country" - Hunter S Thompson - RIP
modified 17-May-20 4:52am.
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Really? A couple of weeks ago that was all you saw on every ITV ad break. As to your problem, it's as (the other) Peter already mentioned. The DNS routing needs to be set up correctly and ionos will have to do that.
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The strange thing is, I've now disassociated my domain name from my Linode box and reset the namservers and everything else to defaults but dig is still returning the ip of my Linode box - I know DNS can take a while but it normally is pretty quick at updating itself
Thanks for your time
"We can't stop here - this is bat country" - Hunter S Thompson - RIP
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Hi Richard if you want to have a poke about the domain is http://peteandlynnekane.com/
Nothing on there to worry about
"We can't stop here - this is bat country" - Hunter S Thompson - RIP
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It seems something is still not set up properly.
This site can’t be reached
peteandlynnekane.com’s server IP address could not be found.
Try running Windows Network Diagnostics.
DNS_PROBE_FINISHED_NXDOMAIN
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Hi Richard how did you try to connect to the site ?
"We can't stop here - this is bat country" - Hunter S Thompson - RIP
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I clicked the link (and just tried again), and then tried typing the full address preceded by http and https. All came back with the same message peteandlynnekane.com’s server IP address could not be found.. So something in the public DNS search is missing. It's years since I had to set this up for a site so I cannot remember the exact process, but it has something to do with special record types on a server that point to the public IP address of your site.
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Still the same. I suspect that whichever system you are using to access it has a DNS entry in its hosts file, or on a local DNS server that is not available to the rest of the world.
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I think you're right just tried with my phone - as David has said - I've changed a lot of stuff today and I will have to give it time - thanks very much for your help Richard
"We can't stop here - this is bat country" - Hunter S Thompson - RIP
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A brief overview of what I did first time around
1) I bought a domain name from ionos.com primarily to get a batch of personaliased email addresses
2) Further on down the line I wanted to test some of my API services in a realish world situation so I bought a VM from Linode.com and installed everything required
** I don't think I should have done the next step. **
3) I then changed the default ionos nameservers ( I must of read that I needed to do this ) to the linode ones in an effort to point my domain to the linode box ( I think this is what screwed my email and is totally unneccessary )
Today with help from you guys on here I have a better understanding of what I need to do
What I didn't realise was
1) When I bought the domain with the email package it didn't come with an A record because it didn't need one ( I also didn't know what an A record was  ).
2) It came with MX records configured because it neded them.
3) I think by my changing the nameservers my email accounts could not receive email but could send.
Ok this is how I have my setup after all todays shenanigans
After todays education I've realised ( and done ) all I need to do is -
Get the public ip of my Linode box and put it in an A record on my ionos.com account.
End result
The domain is found out in the wild and directed to my Linode box
My email now works
Happy days and thanks to you all
"We can't stop here - this is bat country" - Hunter S Thompson - RIP
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Well done. But why did you not buy a website from ionos at the same time as the email addresses? Too pricey perhaps.
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