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GeneralRe: Need help with SendMessage Pin
Antti Keskinen10-Nov-03 8:27
Antti Keskinen10-Nov-03 8:27 
GeneralRe: Need help with SendMessage Pin
David Fleming10-Nov-03 18:05
David Fleming10-Nov-03 18:05 
GeneralHelp Me Please Pin
LOSTTWARE.com8-Nov-03 17:58
LOSTTWARE.com8-Nov-03 17:58 
GeneralRe: Help Me Please Pin
LOSTTWARE.com8-Nov-03 17:59
LOSTTWARE.com8-Nov-03 17:59 
GeneralRe: Help Me Please Pin
Jenyka9-Nov-03 5:38
Jenyka9-Nov-03 5:38 
GeneralRe: Help Me Please Pin
Michael P Butler10-Nov-03 0:34
Michael P Butler10-Nov-03 0:34 
Generalthory question to professional developers Pin
R. Thomas8-Nov-03 17:19
R. Thomas8-Nov-03 17:19 
GeneralRe: thory question to professional developers Pin
Michael P Butler10-Nov-03 0:31
Michael P Butler10-Nov-03 0:31 
Joseph R. Thomas wrote:
Situation with customer

You have been briefed what is Automated Call Distribution System and how it integrates to a PBX through MS TAPI for Call Control and Reporting functions.
You have been briefed on the customer's purchase items and call flow.
Your job is to configure according to the call flow, test and train the users.
When you are showing the customer the call flow, the customer start having other ideas and place more requests. They insist it is part of the call flow because the call flow discussed earlier was not detailed enough.
How will you handle the situation.


Been there, done that Wink | ;-)

A lot depends on your contract with the customer. You should ensure that they have signed off on the call flow before you begin installation. It sounds like your business analyst has screwed up if you are in this situation. The best advice is to create a balance between what you the customer wants and what they have paid for. If you want repeat business from the client then it is a good idea to be a little flexible, especially when it comes to ACD installations. A customer may not always know what they want until they see/hear the system in operation. You have to weigh up the costs of the changes against future business. It's something that only comes with experience and not something you can learn whilst doing your homework.



Michael

'Logic, my dear Zoe, merely enables one to be wrong with authority.' - The Doctor: The Wheel in Space

QuestionCMemFile? Pin
closecall8-Nov-03 14:50
closecall8-Nov-03 14:50 
AnswerRe: CMemFile? Pin
Peter Molnar8-Nov-03 15:56
Peter Molnar8-Nov-03 15:56 
GeneralTrying to capture video using Visual C++ (MFC) Please help Pin
Member 6921998-Nov-03 14:23
Member 6921998-Nov-03 14:23 
GeneralRe: Trying to capture video using Visual C++ (MFC) Please help Pin
Andrew Walker8-Nov-03 18:26
Andrew Walker8-Nov-03 18:26 
GeneralRe: Trying to capture video using Visual C++ (MFC) Please help Pin
includeh109-Nov-03 0:45
includeh109-Nov-03 0:45 
GeneralRe: Trying to capture video using Visual C++ (MFC) Please help Pin
Andrew Walker9-Nov-03 9:37
Andrew Walker9-Nov-03 9:37 
GeneralHelp Making a Slope Function in C Pin
Anonymous8-Nov-03 14:07
Anonymous8-Nov-03 14:07 
GeneralI need help about how to use OpenSSL library. Pin
Artem Moroz8-Nov-03 11:39
Artem Moroz8-Nov-03 11:39 
GeneralRe: I need help about how to use OpenSSL library. Pin
Johnny ²9-Nov-03 3:37
Johnny ²9-Nov-03 3:37 
GeneralRe: I need help about how to use OpenSSL library. Pin
cperdana28-Mar-10 20:00
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GeneralLonghorn programming and WinFX Pin
Snyp8-Nov-03 10:03
Snyp8-Nov-03 10:03 
GeneralI want to open NEXT or PREV file. with button control Pin
gaesabal8-Nov-03 8:58
gaesabal8-Nov-03 8:58 
GeneralRe: I want to open NEXT or PREV file. with button control Pin
Antti Keskinen8-Nov-03 10:44
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QuestionHow do I handle Single and Double Mouse Clicks? Pin
jasonmgeorge8-Nov-03 8:30
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AnswerRe: How do I handle Single and Double Mouse Clicks? Pin
Antti Keskinen8-Nov-03 9:58
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GeneralRe: How do I handle Single and Double Mouse Clicks? Pin
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GeneralRe: How do I handle Single and Double Mouse Clicks? Pin
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