Of course, if I was really bothered, I could use my personal mobile to call them, but I have a principle of never using my personal mobile for work-related anything. Not since the phone calls when I was on leave anyway.
I can do most of my stuff without a connection, but if it came to necessity, I would head into the office to use the connection from there. But if it was the company infrastructure that was down then I'd call it a day
I had similar with my hosting service: they had migrated the server but not the email passwords, so nobody on my domain could access emails (we didn't know that was the problem).
So I raised a ticket ... and they responded by email ...
To add insult to injury the response was an Artificial Stupidity system boilerplate reply of as much use as a chocolate teapot even if I could have read it before I sussed out the passwords problem. And then they closed the ticket because I didn't respond to the email within 72 hours.
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And then they closed the ticket because I didn't respond to the email within 72 hours
We get that all the time and it makes me rather cross.
Recently however, I've been given access to the system because we can get specific tickets assigned to us. For whatever reason they've given me full access to all tickets, so when they close one of my tickets now it gets magically reopened!
The absolute funniest part was one particular er who left some, shall we say, less than complimentary comments in the "Work notes" part of the ticket about me. Normally not visible to the caller, these are eminently visible to "IT Support" teams - i.e. me. He does still have his job but he's walking a fine wire these days and has had to take "culture" training
I took this to mean whoever is responsible for connectivity issues. For me that's my ISP, but I also call the IT company when I suspect something more is at play like my laptop's wifi adaptor or a virus.
Last Visit: 31-Dec-99 19:00 Last Update: 3-Feb-23 19:59