We had a power outage yesterday but when the generator kicked in all we had were lights - no internet, no desktop power. It was interesting to see the different reactions - literally all of the above by various colleagues (although IT were summoned by a runner not by phone)
When it happened, I was actually on my way into a meeting ... to discuss a hypothetical Business Continuity scenario - "What if we experience a prolonged power outage across the region?" I kid you not.
First I would reboot everything.
Then I would probably call the provider.
As I did this I would send the office staff home to work from there. (yes I have that ability)
Lastly I would continue working from my hotspot at work until time to go home. I would be probably the only one there.
I should say the only time we lose internet that badly usually means that the power is out in the block(unfortunately it happens way too often) Our UPS only lasts about 30 minutes which gives us enough time to power down everything gracefully.
To err is human to really elephant it up you need a computer
Of course, if I was really bothered, I could use my personal mobile to call them, but I have a principle of never using my personal mobile for work-related anything. Not since the phone calls when I was on leave anyway.
I can do most of my stuff without a connection, but if it came to necessity, I would head into the office to use the connection from there. But if it was the company infrastructure that was down then I'd call it a day
I had similar with my hosting service: they had migrated the server but not the email passwords, so nobody on my domain could access emails (we didn't know that was the problem).
So I raised a ticket ... and they responded by email ...
To add insult to injury the response was an Artificial Stupidity system boilerplate reply of as much use as a chocolate teapot even if I could have read it before I sussed out the passwords problem. And then they closed the ticket because I didn't respond to the email within 72 hours.
"I have no idea what I did, but I'm taking full credit for it." - ThisOldTony
"Common sense is so rare these days, it should be classified as a super power" - Random T-shirt
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And then they closed the ticket because I didn't respond to the email within 72 hours
We get that all the time and it makes me rather cross.
Recently however, I've been given access to the system because we can get specific tickets assigned to us. For whatever reason they've given me full access to all tickets, so when they close one of my tickets now it gets magically reopened!
The absolute funniest part was one particular er who left some, shall we say, less than complimentary comments in the "Work notes" part of the ticket about me. Normally not visible to the caller, these are eminently visible to "IT Support" teams - i.e. me. He does still have his job but he's walking a fine wire these days and has had to take "culture" training
Last Visit: 31-Dec-99 19:00 Last Update: 30-Nov-22 1:32