Click here to Skip to main content
15,562,331 members

Survey Results

Do you expect users to read the instructions when using your apps?

Survey period: 15 Aug 2022 to 22 Aug 2022

OptionVotes% 
Yes. If they don't read the docs they will have no chance of using the software92.11
Yes, because they know our docs will help them be more productive102.34
Yes, eventually, when they get stuck trying to do something tricky8319.44
Probably, at least when first starting4911.48
Probably not13732.08
No. I never believe anyone actually reads our docs9923.19
No, because we don't provide docs. Our software is intuitive enough235.39
I don't write user-facing code173.98



 
GeneralManuals are useless Pin
Behzad Sedighzadeh19-Aug-22 18:48
Behzad Sedighzadeh19-Aug-22 18:48 
Generalnot all documentation is instructions, or something Pin
maze317-Aug-22 3:53
professionalmaze317-Aug-22 3:53 
GeneralMissing choice: "other" Pin
Graeme_Grant16-Aug-22 17:57
mvaGraeme_Grant16-Aug-22 17:57 
GeneralRe: Missing choice: "other" Pin
trønderen17-Aug-22 7:06
trønderen17-Aug-22 7:06 
GeneralRe: Missing choice: "other" Pin
PIEBALDconsult17-Aug-22 18:28
professionalPIEBALDconsult17-Aug-22 18:28 
GeneralSuperior Documentation Pin
Matt Bond16-Aug-22 12:15
Matt Bond16-Aug-22 12:15 
GeneralMy boss wants me to write documentation... Pin
PIEBALDconsult16-Aug-22 9:54
professionalPIEBALDconsult16-Aug-22 9:54 
GeneralI can't even get them to read the bloody error messages Pin
Gary Wheeler16-Aug-22 4:22
Gary Wheeler16-Aug-22 4:22 
GeneralRe: I can't even get them to read the bloody error messages Pin
Member 1344462716-Aug-22 22:41
Member 1344462716-Aug-22 22:41 
GeneralRe: I can't even get them to read the bloody error messages Pin
Gary Wheeler17-Aug-22 2:50
Gary Wheeler17-Aug-22 2:50 
GeneralRe: I can't even get them to read the bloody error messages Pin
trønderen17-Aug-22 7:36
trønderen17-Aug-22 7:36 
GeneralRe: I can't even get them to read the bloody error messages Pin
Sander Rossel22-Sep-22 22:31
professionalSander Rossel22-Sep-22 22:31 
GeneralRe: I can't even get them to read the bloody error messages Pin
Gary Wheeler23-Sep-22 2:26
Gary Wheeler23-Sep-22 2:26 
GeneralProvide user Training Pin
Jacquers15-Aug-22 21:53
Jacquers15-Aug-22 21:53 
GeneralPrinted 3x Pin
Gaston Verelst15-Aug-22 21:19
Gaston Verelst15-Aug-22 21:19 
GeneralMissing choice: "What instructions?" Pin
Marc Clifton15-Aug-22 3:51
mvaMarc Clifton15-Aug-22 3:51 
GeneralTL;DR Pin
Ron Anders15-Aug-22 2:55
Ron Anders15-Aug-22 2:55 
GeneralDoc Never Read Pin
SpearFL15-Aug-22 2:19
SpearFL15-Aug-22 2:19 
GeneralI used to ... Pin
Kornfeld Eliyahu Peter15-Aug-22 1:25
professionalKornfeld Eliyahu Peter15-Aug-22 1:25 
GeneralTried it once... Pin
Sander Rossel14-Aug-22 22:55
professionalSander Rossel14-Aug-22 22:55 
The customer asked for it, so we wrote some documentation.
They never read it.
Then they wanted the documentation to be embedded in the software.
So we made some help buttons that went to the specific page in the document.
They never read it.
We did though, they'd call with an issue, I'd fire up the software, click the help button and simply read to them what it said.
It answered their question most of the time Big Grin | :-D
I even told them where to find it, but it's apparently just easier to call me.

I've seen and wrote so many unread documentation that I've stopped doing it altogether unless there's a specific request.
My software is custom made for my customers, so it's intuitive to them anyway.

GeneralRe: Tried it once... Pin
trønderen15-Aug-22 13:09
trønderen15-Aug-22 13:09 
GeneralRe: Tried it once... Pin
Sander Rossel15-Aug-22 22:12
professionalSander Rossel15-Aug-22 22:12 
GeneralRe: Tried it once... Pin
Memtha21-Sep-22 15:55
Memtha21-Sep-22 15:55 
GeneralWhen you get a "Help!" request, you know. You know. Pin
OriginalGriff14-Aug-22 20:06
mvaOriginalGriff14-Aug-22 20:06 
GeneralRe: When you get a "Help!" request, you know. You know. Pin
Fueled By Decaff15-Aug-22 0:31
Fueled By Decaff15-Aug-22 0:31 

General General    News News    Suggestion Suggestion    Question Question    Bug Bug    Answer Answer    Joke Joke    Praise Praise    Rant Rant    Admin Admin   

Use Ctrl+Left/Right to switch messages, Ctrl+Up/Down to switch threads, Ctrl+Shift+Left/Right to switch pages.