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Survey Results

A user, following obviously incorrect documentation, uses a piece of hardware incorrectly, which triggers a software bug and causes an expensive hardware failure. Who's at fault?

Survey period: 29 Aug 2022 to 5 Sep 2022

OptionVotes% 
The user184.28
The documentation writer for writing incorrect instructions5713.54
The software developer for writing bad code255.94
The hardware manufacturer for making hardware that isn't resilient to, or catches, bad code317.36
The hardware/software integration and system tester for missing the multiple issues4811.40
All of the above20047.51
None of the above. It was an accident194.51
Something else (please comment)235.46



 
GeneralRe: Not the User Pin
Doug Domeny29-Aug-22 7:46
professionalDoug Domeny29-Aug-22 7:46 
GeneralFor me as a software developer, "The documentation writer" is the safest alternative ... Pin
trønderen29-Aug-22 3:46
trønderen29-Aug-22 3:46 
GeneralRe: For me as a software developer, "The documentation writer" is the safest alternative ... Pin
Cpichols30-Aug-22 2:14
Cpichols30-Aug-22 2:14 
GeneralRe: For me as a software developer, "The documentation writer" is the safest alternative ... Pin
trønderen1-Sep-22 5:57
trønderen1-Sep-22 5:57 
GeneralThe user is innocent! PinPopular
OriginalGriff29-Aug-22 3:02
mveOriginalGriff29-Aug-22 3:02 
GeneralRe: The user is innocent! Pin
jeron129-Aug-22 4:28
jeron129-Aug-22 4:28 
GeneralRe: The user is innocent! Pin
Doug Domeny29-Aug-22 7:49
professionalDoug Domeny29-Aug-22 7:49 
GeneralRe: The user is innocent! Pin
Fabio Franco30-Aug-22 2:14
professionalFabio Franco30-Aug-22 2:14 
I love this example because it allows to portray how even then the user cannot possibly be held accountable because there is no certainty the obvious will be noticed, because:
  1. Even when it is obviously heading towards a river, the user may realize it too late (you still need to maintain focus on the driving rather than the GPS or the possibility it may be blatantly wrong).
  2. The user may be colorblind, you cannot assume that anything will be obvious to any user. The river may look the same as the road for certain users.
  3. The user may take for granted that the manual should be trusted and his suspicions are incorrect. It is the responsibility of the supplier to review and correct it. If it is so obvious to the user it would be even more to the supplier and failing to properly review it is at the suppliers fault.

To alcohol! The cause of, and solution to, all of life's problems - Homer Simpson


Our heads are round so our thoughts can change direction - Francis Picabia

GeneralRe: The user is innocent! Pin
matblue2530-Aug-22 7:29
professionalmatblue2530-Aug-22 7:29 
GeneralRe: The user is innocent! Pin
Chris Maunder31-Aug-22 8:47
cofounderChris Maunder31-Aug-22 8:47 
GeneralAttributing blame isn't beneficial Pin
Lorenzo Bertolino28-Aug-22 22:28
professionalLorenzo Bertolino28-Aug-22 22:28 
GeneralRe: Attributing blame isn't beneficial Pin
Doug Domeny29-Aug-22 7:44
professionalDoug Domeny29-Aug-22 7:44 
GeneralRe: Attributing blame isn't beneficial Pin
Lorenzo Bertolino29-Aug-22 20:09
professionalLorenzo Bertolino29-Aug-22 20:09 
GeneralRe: Attributing blame isn't beneficial Pin
Fabio Franco30-Aug-22 2:18
professionalFabio Franco30-Aug-22 2:18 
GeneralAll above but the user Pin
Nelek28-Aug-22 22:13
protectorNelek28-Aug-22 22:13 
GeneralRe: All above but the user Pin
jeron129-Aug-22 4:29
jeron129-Aug-22 4:29 
GeneralRe: All above but the user Pin
Doug Domeny29-Aug-22 7:51
professionalDoug Domeny29-Aug-22 7:51 
GeneralRe: All above but the user Pin
Nelek29-Aug-22 9:17
protectorNelek29-Aug-22 9:17 
GeneralRe: All above but the user Pin
maze330-Aug-22 23:56
professionalmaze330-Aug-22 23:56 
GeneralThe product manufacturer's fault for Pin
Shao Voon Wong28-Aug-22 21:44
mvaShao Voon Wong28-Aug-22 21:44 
GeneralRe: The product manufacturer's fault for Pin
trønderen29-Aug-22 6:51
trønderen29-Aug-22 6:51 
GeneralSimilar to ... Pin
Amarnath S28-Aug-22 19:38
professionalAmarnath S28-Aug-22 19:38 
PraiseRe: Similar to ... Pin
wmjordan29-Aug-22 15:24
professionalwmjordan29-Aug-22 15:24 

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